Refund policy

30 Day Refund & Returns Policy

We gladly accept returns within 30 days of your purchase date.

Under UK consumer law, customers also have a legal right to cancel eligible online orders within 14 days of receiving their items and a further 14 days to return them. This does not affect your statutory rights.

How to file a return:

Contact Us: Before returning an item, please contact us at info@comfeehome.co.uk to initiate the return process.

Pack the Item: Please pack the item securely in its original packaging and include any accessories, manuals, or included items where possible.

Return Shipping: Customers are responsible for return shipping costs for standard returns, including change-of-mind returns. Return shipping costs will not apply where an item is faulty, damaged, incorrect, or where otherwise required under applicable consumer law.

Restocking Fee: We do not charge any restocking fees on our products.

Refund Procedure:

Once your return has been received and inspected, we will notify you by email that we have received your returned item and processed your refund request. Approved refunds will be issued to your original payment method within approximately 5 business days of approval, although processing times may vary depending on your payment provider.

Damaged or Defective Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@comfeehome.co.uk and provide details and photos of the issue where possible. We will work to resolve the issue promptly.

Exchanges:

We will offer a replacement, exchange, repair, or refund for faulty, damaged, or incorrect products in accordance with your rights under UK consumer law.

Contact:

Comfee Home Ltd

Email: info@comfeehome.co.uk
Phone: +44 7547 071959

Address:
113 The Lightbox,
Media City,
Manchester, Lancashire,
United Kingdom, M50 2AD

Company No. 17071645